FAQ | FREQUENT QUESTIONS

for online sales

How can I take the measurements correctly?

See our Measurement Guide -  Click here  >>

Do you offer tailor-made service?

We do not offer tailor-made suits. We recommend that you rely on a professional seamstress specialized in wedding and ceremony dresses, she will easily be able to adapt the dress to your measurements.

NB: every dress always needs tailoring to be perfect.

Can I request a made-to-measure dress?

Our sales policy is oriented only to the sale of clothes in standard size from 34 to 60.  The sizes are in European and / or Spanish nomenclature and differ from the Italian ones. 

We invite you to take a look at the Bust, Waist and Hips measurements to define your size.

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What products do you sell?

We are authorized Premium Dealer of the brand  PRONOVIAS and all the brands of the products on this site. All products offered for sale on this site are EEC certified and approved.

The products offered for sale are 100% original.

What payment methods do you accept?

At the moment we only accept bank transfer and credit card via Pay per Link.

For technical reasons we cannot update the site in real time, so product availability may vary according to customer orders.

It will therefore not be necessary to pay immediately,  but only after receiving our confirmation email.

How long does it take to deliver the order?

If the item is available in stock, the average delivery times are approximately 15/20 working days.

The articles on the clicklovoglio.com website can be found in the warehouses of the relative manufacturers. For example, Pronovias dresses are in the Spanish warehouses of Pronovias Fashion Group, this means that from the moment of the order, if the item is available, it will take a few days for the goods to arrive at our warehouse, be checked and shipped to your address.

If the article is not immediately available, our operator will suggest the earliest useful date  for shipping the item.  

How much is shipping?

Shipping costs are defined within the conclusion of the order and before sending.  

Shipping involves the payment of additional charges, eg. CUSTOMS?

You will never have this type of unexpected cost, the goods leave from Italy and / or from European Community countries for which there are no CUSTOMS COSTS.

Do you have clothes for plus sizes?

Of course, most of the dresses go up to the Spanish size 64 which corresponds to the Italian 68. The assortment of sizes is subject to availability.  

If I am not satisfied with the order, can I be refunded?

Of course, you have 14 days from receipt of the goods to change your mind for any reason. 

As for the products  Pronovias return policy is stricter as the manufacturer does not accept returns of any kind.  See the Right of Withdrawal page  -  Click here  >>

 

How do I request a refund or replacement?

Click here  >>

Do I have to pay for my dress when ordering?  Do you accept partial payments?

Immediate payment is not required at the time of ordering, a confirmation email will be sent to you within 24 hours of sending the order summarizing the payment terms and delivery times. 

The order confirmation is binding and payment for the full amount of the order will be required.

What assistance do you provide?

We are at your complete disposal to help and advise you in the best possible way. Write us via email or use the internal chat and we will reply as soon as possible  to all your questions.

 

We would like to inform you about a widespread practice on the web in the wedding dress sector.

There are many businesses that deal with wedding dresses at very low prices. Asian companies or intermediaries with them but also Italian companies that usually use photographs of major brands, among other things without the necessary authorizations, and offer for sale replicas (FAKE) made by non-EU tailors (countries that do not comply with work standards Europeans) then sending the dress with uncertain timing and often with unexpected CUSTOMS costs. The product shown is not the real one but an idea of what it can be, without offering guarantees on the final result and above all, being a customized or tailor-made product, without the possibility of making use of the right of withdrawal.  

Our  commitment to seriousness

• On our site you will find for sale only original products made directly by the manufacturer.

• The photograph used shows the actual product you are going to purchase.

• List prices, net of discounts, are those recommended by the manufacturer himself.

• You will not have surprises on shipping costs such as Customs costs because our products depart from Italy.

We are an Italian company  with registered and tax office in Italy and we operate in full compliance with Italian and European regulations regarding the conformity of the products sold and the regulations governing electronic commerce.

For over 15 years we have been managing wedding dresses and wedding items shops and we have opened this site to offer our experience and expertise also for eCommerce sales.